At brightreachsolutions, we are committed to providing transparent, ethical, and high-quality digital services. Due to the nature of our work, the following cancellation and refund policy applies.
General Policy
- Refunds are not available once project work has begun, as resources, time, and strategic planning are immediately allocated upon confirmation.
- Clients may cancel services at any time; however, no partial or prorated refunds will be issued if cancellation occurs during the current billing cycle.
- All cancellations must be submitted in writing via email or text message. Future billing will cease upon acknowledgment of the cancellation request.
White Hat SEO and Compliance
brightreachsolutions strictly follows White Hat SEO techniques that comply with search engine guidelines, ensuring long-term success and protection from penalties.
No refund will be provided if the client ignores or overrides brightreachsolutions SEO recommendations or implementation strategies, including but not limited to:
- Keyword research and optimization
- On-page and technical SEO best practices
- Content strategy and updates
- Website structure and user experience improvements
- Backlink acquisition and optimization efforts
Refund Limitations
Refunds will not be granted under the following circumstances:
- The client hires another SEO or marketing agency or makes unapproved changes to the SEO strategy or website during our contract period.
- The client fails to provide required access credentials or if the website is non-operational or inactive, preventing successful implementation.
- Mock-up designs have been approved and the project has moved into the development or testing phase.
Special Campaigns and Promotions
Services related to event-based promotions or limited-time campaigns cannot be canceled once confirmed.
A minimum of 30 days' written notice is required to withdraw from such exclusive service plans.
Inactivity and Dormant Projects
Projects that are inactive, placed on hold, or receive no client response for 30 days or more will be considered abandoned. No refunds will be issued.
Monthly SEO & Marketing Services
Although services such as SEO, website management, and digital marketing are non-refundable, clients may cancel ongoing plans by providing at least 15 days' written notice.